Help and Support

Frequently Asked Questions

What will my child learn?
Answer: As well as picking up invaluable computer skills with Glub the Sub's Puzzle-ROM your child will learn:
  • A-Z letter recognition
  • 1-10 number skills
  • 2D shape recognition
  • Hand & eye coordination
  • Spatial awareness
What are the minimum system requirements?
Answer:
PC
Processor:
Memory:
Operating System:
Display:
CD-ROM:
Audio:
 Pentium 90Mhz
16mb (32mb recommend)
Windows '95 (or later)
640 x 480 in 256 colours (8-bit)
Quad-speed or faster
Any SoundBlaster™ compatible soundcard
Mac
Processor:
Memory:
Operating System:
Display:
CD-ROM:
Audio:
 PowerPC
16mb (32mb recommend)
MacOS 8 or later
640 x 480 in 256 colours (8-bit)
Quad-speed or faster
Built-in
Has Glub been tested on Microsoft Windows XP?
Answer: Glub has been tested on both the Home and Professional editions of Windows XP and we can confirm that the CD-ROM works as expected.
Has Glub been tested on Apple's Mac OS X?
Answer: We are currently working on a 'native' Mac OS X version of Glub the Sub, however, in the meantime the current version works perfectly through the Classic Environment of Mac OS X. You will, however, have to install Mac OS 9 printer drivers in the Classic environment to enable printing. See below for links to popular printer drivers.
-34 Error Dialog appears on loading
Operating
System:		 Windows
Symptom:

Immediately after clicking the "Glub the Sub" or "Print Freize" icon, an error similar to the one below appears:

 
Problem opening "C:\\USERNAME\LOCALS~1\Temp"

-34
Cause: This can be caused by the hard disk that the PC is booted from being greater than 3gb in capacity.
Remedy: There are a few options:
  1. Try clicking 'OK' - Glub will run normally on many machines.
  2. Run "Glub the Sub" on a PC with a hard disk smaller than 3gb.
  3. Download the update below, and run "Glub the Sub" using the updated files.

Instructions

  1. Before starting, please delete any Glub related files from your hard disk including any files you may have copied from the CD-ROM.
  2. Download the "glubupdate2.exe" file below to your hard disk, and run it.
  3. The Winzip Self-Extractor window will appear - Click "OK"
  4. Click "Unzip" to unzip all the files to C:\GLUB\ (or choose your own preferred location)
  5. Make sure that the Glub the Sub CD-ROM is in your CD-ROM drive
  6. Run the "Glub Fix.exe" file from the directory on your hard disk.
  7. Glub the Sub's Puzzle ROM should start.

Download

glubupdate2.exe - 2.0mb
Glub refuses to run
Operating
System:		 Windows NT
Symptom:

Immediately after clicking the "Glub the Sub" icon, a yellow screen briefly flashes up and then returns to the desktop
Cause: This can be caused by the program being unable to access the preferences on some Windows NT systems.
Remedy: We have produced a simple downloadable update that will solve this problem. Simply follow the instructions below:
  1. Before starting, please delete any Glub related files from your hard disk including any files you may have copied from the CD-ROM.
  2. Download the "glubupdate1.exe" file above to your hard disk, and run it.
  3. The Winzip Self-Extractor window will appear - Click "OK"
  4. Click "Unzip" to unzip all the files to C:\GLUB\
  5. Make sure that the Glub the Sub CD-ROM is in your CD-ROM drive
  6. Run the "Glub the Sub.exe" file from the GLUB directory on your hard disk (not the one on the CD)
  7. Glub the Sub's Puzzle ROM should start.

Download

glubupdate1.exe - 1.5mb
General printing problems
Answer: If you have any problems printing from Glub the Sub, please try the following:
  1. Make sure you are using the latest printer drivers available for your printer. Links to the drivers for many popular printer manufacturers are listed below:
  2. Hold down the "Shift" key when clicking on the printer icon in Glub to access the print options dialog box.
  3. Manually change the screen depth to 8 bits (most reliable) or 24 or 32 bits before running Glub the Sub.
Problem not solved here?
If your problem still exists please try the following steps:
  1. Try running Glub the Sub immediately after rebooting your computer.
  2. Ensure there are no other programs running in the background.
  3. Download and install the latest graphics card and sound card drivers for your computer.
  4. If your problem is printing related, visit the web-site of your printers manufacturer and download and install the latest printer drivers.
  5. Try running Glub the Sub on a friends computer. If it works ok, check your own computer for other software that may be causing the problem.

If the above doesn't help, fill in the form below with as much information as possible.
We will look into the issue and do our best to fix it.
Your Name:
Your Email:
Computer Model:
Operating System:
Memory (RAM): megabytes
Hard Disk Size: Please specify megabytes (mb) or gigabytes (gb)
Same problem on another computer? Yes No
Problem: Describe the nature of your problem as accurately as possible. Please include what you did, what happened, any error messages, the steps involved to reproduce the problem.